- U.S. & Canada: 1 (831) CHOW-BOT (1-831-246-9268)
- France: +33 805 54 31 34
- Germany: Coming Soon
- Global: email@example.com
Hours between 1 AM CST – 6PM CST Monday – Friday
Please provide the following, in as much detail as possible. Please don't leave out a detail because you might not know how to explain it. The more information we have, the faster we can work to resolve the problem.
Issue description – the more descriptive, such as date and time (incl. time-zone), the better. The more information support has, the faster we can deliver a resolution
“At approximately 10:32 AM CST 11/02, the machine stopped dispensing in the middle making a customer's salad. We had to power the machine off and then back on to get it working again.”
“At approximately 4:03 PM CST 10/15, the machine stopped reporting sales and we haven’t seen any sales on the portal since”
Sally Number – I.e Sally132
Location: Any details for the location will assist us in locating the information required to resolve your issue.
- Hardware Issues: Most repairs will have a technician scheduled to visit within 24-48 hours of reporting issue to customer service. Some locations may require additional time due to location.
- I.e. Tablet display is blank, but machine is powered on and fans can be heard inside of the machine
- Software Issues: Most software issues will be resolved within 24-hours of reporting issue to customer service. Other software issues may require additional time for testing and issue resolution verification.
- I.e. the app unexpectedly quits on the tablet when tapping the restock your bot menu.